Terms of Service

1. Agreement

By using this website you accept these terms. If we work together, our signed proposal or statement of work controls the specific scope, fees, and timeline, and takes precedence over these terms where they conflict.

2. Our services

We provide marketing and advertising services including strategy, social media management, paid media management, search optimization, content, branding, and email marketing. Deliverables, quantities, and channels are defined in your proposal. Work outside that scope requires a written change order and may affect fees and timelines.

3. Client responsibilities

• Provide timely access to accounts, assets, and information we need.
• Designate one decision-maker authorized to approve work.
• Review deliverables and respond within five business days.
• Ensure any material you supply is accurate, lawful, and free of third-party rights violations.
• Maintain compliance with laws applicable to your own industry, including licensing, health, and financial advertising rules.

Delays caused by missing approvals or access may shift timelines without reducing fees.

4. Fees and payment

Retainers are invoiced monthly in advance. Projects are typically invoiced 50% up front and 50% on delivery. Invoices are due within 14 days. Late balances may incur a 1.5% monthly service charge, and we may pause work on overdue accounts. Advertising budget is paid by you directly to the platforms and is never included in our fees.

5. Term and cancellation

Retainers begin with a 90-day initial term and then continue month to month. Either party may end the engagement with 30 days' written notice after the initial term. Fees for work already performed and the notice period remain payable. See our Refund & Cancellation Policy.

6. Intellectual property

Upon full payment, final approved deliverables created specifically for you — logos, creative, copy, and campaign assets — become your property. We retain ownership of our internal templates, processes, frameworks, and unused concepts. Third-party assets such as stock photography or fonts remain subject to their own licenses, which we will identify. We may display completed work in our portfolio unless you ask us in writing not to.

7. Results and no guarantees

We commit to professional effort, sound method, and honest reporting. We cannot and do not guarantee specific rankings, lead volume, revenue, or advertising performance, because platforms, competitors, and markets are outside our control. See our Disclaimer.

8. Third-party platforms

Our services depend on platforms such as Google, Meta, TikTok, LinkedIn, and email providers. We are not responsible for their outages, policy changes, account suspensions, algorithm updates, or pricing changes, though we will work with you to respond to them.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services.

10. Limitation of liability

To the fullest extent permitted by law, our total liability arising from our services is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data.

11. Indemnity

You agree to indemnify us against claims arising from materials or claims you supplied, your products and services, or your breach of law or these terms.

12. Website use

Content on this website is ours or licensed to us and is provided for information only. Do not copy, scrape, or republish it without permission, and do not attempt to disrupt or gain unauthorized access to the site.

13. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania. Disputes will be brought in the state or federal courts located in Philadelphia County, Pennsylvania. The parties agree to attempt good-faith resolution before filing.

14. Changes

We may update these terms; the revision date above reflects the current version. Material changes affecting an active engagement will be communicated directly.

15. Contact

Lashay Solutions, 1900 Market St, Philadelphia, PA 19103. Email Support@lashaysolutions.com, phone (267) 326-5441.