Refund & Cancellation Policy

1. Monthly retainers

Retainers begin with a 90-day initial term, because that is the minimum honest window to build, launch, and measure. After the initial term the engagement continues month to month.

• Either party may cancel with 30 days' written notice after the initial term.
• The current month's fee is non-refundable once work for that month has begun, since strategy, production, and management time is committed in advance.
• We continue full service through the notice period and hand off all assets, access, and documentation at the end of it.

2. Fixed-scope projects

• Projects are typically invoiced 50% deposit and 50% on delivery. The deposit reserves your slot in our schedule and is non-refundable once work has started.
• If you cancel before any work has started, the deposit is refunded in full.
• If you cancel mid-project, you are billed for work completed to date and receive the work product for that portion; any remaining balance is refunded.

3. Advertising budget

Ad spend is paid by you directly to the advertising platforms and is never held by us. Refunds of media spend are governed entirely by those platforms' policies. We will help you pause campaigns immediately on request so unspent budget stays with you.

4. Revisions instead of refunds

Creative work includes defined revision rounds — usually two on design deliverables and two on copy. If a deliverable does not meet the agreed brief, we revise it. Preference changes outside the original brief are handled as a new scope item rather than a refund.

5. If we cancel

If we end an engagement for any reason other than non-payment or breach, we refund any prepaid fees for work not yet performed and complete a professional handoff.

6. Non-payment

Invoices are due within 14 days. We may pause work on accounts more than 15 days overdue and may end the engagement on accounts more than 45 days overdue. Paused time does not extend the term.

7. How to request a cancellation or refund

Email Support@lashaysolutions.com with your business name and effective date, or call (267) 326-5441. We confirm all cancellations in writing within two business days. Approved refunds are issued to the original payment method within 10 business days.

8. Related terms

This policy works alongside our Terms of Service. Where your signed proposal states different terms, the proposal controls.